MediBue - Professional Medical Bureau and Practice Support

MediBue, Trust and POPIA

MediBue (Pty) Ltd – Privacy Notice

Protecting Your Privacy

At MediBue (Pty) Ltd, we value your privacy and are committed to keeping your personal information safe. We follow the Protection of Personal Information Act (POPIA) to make sure your data is collected, stored, and used responsibly.


What Information We Collect

We may collect:

  • • Your name, ID number, and contact details.
  • • Your medical aid details.
  • • Information about your treatment or diagnosis (provided by your doctor).
  • • Billing and payment history.

Why We Collect It

We use your information to:

  • • Send and follow up on medical aid claims.
  • • Keep accurate patient records.
  • • Provide billing and administrative support to your doctor.
  • • Meet legal and regulatory requirements.

Who We Share It With

We only share your information when necessary:

  • • With medical aids, insurers, and healthcare providers involved in your care.
  • • With regulators, auditors, or debt recovery agents (if applicable).
  • • We never sell your information.

How We Protect Your Information


  • • Secure, encrypted systems.
  • • Limited staff access.
  • • Confidentiality agreements with our team and contractors.

Your Rights

You can:

  • • Ask to see the information we have about you.
  • • Ask us to correct or delete it (where legally possible).
  • • Withdraw your consent for certain uses.

Contact Us

If you have questions or want to exercise your rights, please contact us on the details in the Footer below.
Click on this Privacy Policy link, to view in more detail.